Cancellation instructions for consumers (Download)
Consumers have a right to cancel. Consumer is a natural person engaging in a legal transaction for a purpose that is not primarily related to the exercise of their commercial or independent professional activities.
Right of cancellation
You have the right to cancel this contract within 14 days without indicating the reason.
The cancellation period is fourteen days following receipt of the last partial delivery of ordered items by recipient or a third party who is not the delivery company.
You must inform us (Eurotech Networks GmbH, Lärchenstrasse 77, 65933 Frankfurt, Tel.: +49 69-75084895, Fax: +49 69-75084896, E-mail: firstname.lastname@example.org) in a clear statement (e.g., letter sent via postal mail, telefax or e-mail) about your decision to cancel this contract in order to exercise your right of cancellation. You can use the enclosed cancellation form for this purpose, but you are not obligated to use this form.
To exercise the right of cancellation and retain the cancellation period you must send the statement about exercising the right of cancellation before the end of the cancellation period.
Consequences of cancellationIn the event of the cancellation of this contract, we must return all payments that we have received from you, including shipping costs (except for any extra expense if you selected a shipping method other than the least expensive standard shipping we offer) immediately, at the latest within 14 days upon receipt of information concerning the cancellation of this contract. For this reimbursement we will use the same method of payment you used for the original transaction unless we have agreed on different payment arrangement with you; we will not charge any fees for this reimbursement. We can withhold reimbursement until we have received the return shipment of the items or until you have proven that you returned the items, depending on which is the earlier point in time.
Items that cannot be shipped in packages will be picked up at our expense. Items that can be shipped in packages have to be returned or handed over to us immediately, at the latest within 14 days of the date of your notice of revocation of this contract. The 14-day period is valid if you ship the items prior to the end of the 14-day period. We will cover the cost of the return of the items.
You are liable for any possible loss of value of the items only if that loss of value is due to unnecessary handling of the items to check their quality, properties or function.
-End of cancellation instructions-
If you wish to cancel the contract, please fill in the form below and return it to us. (Download)